Position title
Head of Global Capability Centre (GCC) | Operations & Shared Services Lead
Job Location
Gachibowli, Hyderabad, TS, 500032, India
Employment Type
Full-time
Industry
Group of Companies/Holding
Base Salary
¤1,00,00,000-¤1,50,00,000 Per year
Valid through
July 31, 2026

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Description

Global Capability Centre (GCC) -

Head| Operations & Shared Services Lead

About the Client Organization

The hiring company is a multi-billion dollar multinational organization with a 50-year legacy. As a global leader in its sector, it is recognized for being a foremost backward integrated company with the in-house resources to deliver complex projects from conceptualization to completion. Hiring for thier established strategic Global Capability Centre (GCC) in Hyderabad, India to drive international growth and operational excellence.

Job Overview: Head of Global Capability Centre

  • Primary Focus Keywords: Global Capability Centre, Shared Services Leadership, Operations Management, Process Transformation, Strategic Growth Engine.

  • Location: Hyderabad, India.

  • Reporting To: Chief Revenue Officer.

  • Compensation: Competitive, as per industry standards.

Key Responsibilities & Strategic Goals

1. Strategic Growth & Transition Management

  • Establish the GCC as a strategic growth engine by driving the structured transition of global workstreams.

  • Lead end-to-end transformation initiatives to ensure seamless migration of processes from global functions.

  • Develop and implement transition frameworks, governance models, and roadmaps to scale operations effectively.

2. Operational Excellence & Financial Performance

  • Deliver cost efficiency through standardized, scalable, and optimized service delivery models.

  • Achieve and consistently exceed defined KPIs, SLAs, and operational targets across all service lines.

  • Drive strong financial performance with full ownership of budgets, cost optimization, and P&L outcomes.

3. Stakeholder Partnership & Integration

  • Build and sustain strong global stakeholder partnerships to enable buy-in and accelerate work transition.

  • Ensure high-quality service delivery and seamless integration between shared services and technical teams.

  • Strengthen governance, compliance, change management, and risk management frameworks.

Qualifications & Desired Candidate Profile

Education & Experience Requirements

  • Experience: 10–15 years in Human Resources, Shared Services, or Operations leadership.

  • Setup Expertise: Proven track record in setting up and scaling Global Capability Centres or Shared Services organizations.

  • Technical Background: Strong experience in HR Operations, Finance Operations, Compliance, and Digital Transformation.

  • Education: Bachelor’s degree in Engineering is preferred; an MBA or postgraduate qualification in Management/HR is highly desirable.

  • Industry Preference: Experience in construction or large-scale infrastructure sectors is preferred.

Behavioral & Leadership Competencies

  • Commercial Acumen: Ability to link complex operations to financial and business outcomes.

  • Transformation Focus: Expertise in driving process transformation, automation, and data-driven decision-making.

  • Stakeholder Management: Excellent C-level presentation, negotiation, and relationship-building capabilities.

  • Execution Mindset: A strategic thinker with a hands-on approach and high resilience in managing growth.

    Brainstorm Human Resources Consultants is a premier recruitment agency in the United Arab Emirates. We provide expert talent acquisition for infrastructure, defense, and government sectors. Our team specializes in sourcing elite professionals for construction, engineering, real estate, and healthcare. We connect top-tier talent with mission-critical roles for the region’s most ambitious projects. At Brainstorm, we build the specialized teams that power the future of the MENA region.