Branch/Center Manager – Kids Entertainment Center

A leading edutainment company in the UAE is looking for a Branch/Store Manager in Abu Dhabi for one of their kids entertainment center

JOB PURPOSE:

You will assume responsibility for the overall success of the Center by setting targets, and ensuring they are attained. Skilled in managing diverse operations from a distance. Excellent abilities in financial and operations planning are also essential for the role. The Purpose is to ensure Center will meet and exceed expectations of business development and efficiency.

KEY PERFORMANCE ACCOUNTABILITIES:

Main Duties and Responsibilities

Operations and Strategic Planning

· Plan by the 10th of the month, the operations strategies for the following month.

· Review comparative sales figures for same month / week last year and plan ahead

· Prepare strategies for day-to-day operations in advance and brief the team on the goals

· Review the staff rota for adequate staffing is in place as per business needs by 20th of month

· Ensure all functioning zones – Salon, Retail, Café and Play etc. are aligned in the monthly plan

· Review any customer complaints and identify root causes, if any.

· Responsible for maintaining all the operational manuals and documentation; ensuring all standards and procedures are up to date.

· Oversee all Health & Safety measures and operational policies and procedures are adhered to

· Oversee updates on operational SOP’s & Centre operational manuals as required

· Follow up on all snags, maintenance and repair issues at the Center.

· Follow up on all ad-hoc Centre projects as discussed and agreed upon with Senior Management

· Responsible for asset management and asset registers pertaining to revenue – generating equipment, operational equipment, furniture, fittings as well as other asset related to and specifically fitted the operation.

· Host weekly staff meetings with all staff in person.

· Regularly evaluate the efficiency of business operations according to organizational objectives

· Work towards maximizing sales and profitability across the center.

· To identify and overcome problems, with employment, operation or inventory cost challenges and will need to develop strategies to solve them.

· Maintaining and increasing standards of customer experience

· Analyze data from evaluations, develop strategies and plans to increase efficiency

· Manage procurement processes and coordinate material and resources allocation

· Oversee the management of stock control and ensure that inventory records are accurate.

· Have regular meetings with management about business updates, issues and opportunities.

· Provide support to Project teams ensuring the efficient execution of new projects

· Manage and develop relationships/agreements with malls and external partners/vendors

· Manage and develop relationships with all government and official bodies

· Ensure all important files, documentations are updated and saved

· Watch and learn from other operators in the business and adapt best practices.

· Be aware of market realities and prepare and plan in advance to manage changes.

· Oversee customer support processes and procedures, ensuring that high levels of customer service and satisfaction are adhered to
Job Type: Full-time
Salary: AED5,000.00 – AED6,000.00 per month